CUST-001 · version 2 · effective 2026-11-12
Terms & Policies
Document Terms & Policies
Version 022-v1
Effective Date 19 Aug 2026
Status Published
CONSUMER TERMS & POLICIES
www.malibel.com Marketplace
Operator Team Otto AS, Organisation no. 983 086 098
Registered address Lierbakkene 112, 3425 Reistad, Norway
Version 19 August 2026 | Effective from publication on www.malibel.com
These Terms apply when a consumer uses www.malibel.com or purchases products through the marketplace. Please read them before placing an order.
1. About Malibel and these Terms
1.1 www.malibel.com is an online marketplace owned and operated by Team Otto AS, Organisation no. 983 086 098, Lierbakkene 112, 3425 Reistad, Norway ("Malibel", "we", "us" or "our").
1.2 Malibel provides the marketplace and the customer-facing ordering, communication, return, complaint and refund processes. Products are supplied and sold by independent business sellers listed on the marketplace (each a "Partner").
1.3 Unless a product page expressly states otherwise, the Partner identified for the product is the seller under the sales contract. Malibel does not take title to the goods merely because the transaction is arranged or administered through the marketplace.
1.4 These Terms do not limit rights that a consumer has under mandatory consumer law. If a provision of these Terms conflicts with a mandatory consumer right, the mandatory rule applies to the extent of the conflict.
2. Accounts and use of the marketplace
2.1 You must provide accurate and current information when creating an account or placing an order. You are responsible for keeping your login details secure and for activity carried out through your account unless the activity resulted from circumstances for which you are not responsible.
2.2 The marketplace is intended for lawful purchases of products. You must not misuse the platform, interfere with its operation, attempt unauthorised access, or use it for fraudulent or unlawful activity.
2.3 We may suspend access where reasonably necessary to protect the marketplace, users, Partners or legal compliance. Any suspension will be proportionate to the circumstances and will not remove rights relating to orders already concluded.
3. Product information and the seller
3.1 The product page identifies the relevant product and, where applicable, the Partner responsible for supplying it. Partners are responsible for the products they supply, including product conformity, required product information, safety, and performance of the sales contract, subject to applicable law.
3.2 Malibel may display, organise and communicate product information supplied by Partners. Nothing in these Terms excludes responsibility that Malibel itself has under mandatory law for its own acts or omissions.
3.3 Product images may illustrate the product. Minor differences in colour or appearance may occur because of screens, photography or normal manufacturing variation, but this does not reduce any mandatory right you may have where goods do not conform to the contract.
4. Orders and formation of the sales contract
4.1 By placing an order, you make an offer to purchase the products shown in your order at the price and on the conditions displayed before you submit it.
4.2 An automated acknowledgement confirms that we have received the order. The sales contract is formed when the order is accepted for fulfilment by or on behalf of the relevant Partner, unless mandatory law or the checkout information provides otherwise.
4.3 If an order cannot be accepted, any amount already charged for the unaccepted order will be refunded without undue delay.
4.4 We may refuse or cancel an order before fulfilment where there is a genuine pricing or product-information error, suspected fraud, legal restriction, product unavailability, or another objectively justified reason. We will inform you and refund any amount charged for the cancelled item.
5. Prices and payment
5.1 The price payable is the price shown at checkout before the order is submitted, together with any shipping charges, taxes or other charges that the marketplace states are payable at checkout.
5.2 Where destination-country import charges are not collected at checkout, section 7 applies.
5.3 Payment may be processed by third-party payment providers. Their processing terms may apply in addition to these Terms. Your mandatory consumer rights are not affected by the choice of payment provider.
6. Delivery
6.1 Delivery options, charges and any stated delivery estimate are shown during the order process where available. The Partner remains responsible for delivery obligations under the sales contract, subject to applicable consumer law.
6.2 Delivery estimates are estimates unless expressly stated to be guaranteed. If delivery is delayed, your rights are determined by applicable consumer law and the circumstances of the order.
6.3 Risk in the goods passes to you only as provided by applicable consumer law. Nothing in these Terms transfers transport risk to you earlier than mandatory law permits.
7. International shipments, customs and import charges
7.1 For international shipments, destination-country authorities may impose import VAT, customs duties, customs-clearance charges or other charges. Whether such charges apply depends on the destination, the product, the value of the shipment and applicable law.
7.2 Any charge that is collected by Malibel or the Partner will be disclosed as part of the amount payable before you place the order. Charges lawfully imposed and collected directly by customs authorities or carriers after import, and not included in the checkout total, may be payable by you where applicable law permits.
7.3 Malibel does not control decisions or processing times of customs authorities. We do not exclude liability for matters for which Malibel is legally responsible, but we are not responsible for delays or charges caused solely by an independent customs authority where such responsibility cannot lawfully be attributed to us.
7.4 If a shipment cannot be delivered because a lawful import charge that was properly disclosed as payable by you is not paid, reasonable direct costs resulting from return, storage or disposal may be deducted or charged only to the extent permitted by applicable law and only where those costs are actually incurred and properly attributable to the non-payment.
7.5 Partners are responsible for completing shipping and customs documentation required from the seller or exporter.
8. Right of withdrawal
8.1 If you are a consumer and the statutory right of withdrawal applies to your purchase, you may withdraw from the sales contract without giving a reason within 14 calendar days.
8.2 For a single delivery, the withdrawal period runs from the day after you, or a third party indicated by you other than the carrier, receives the goods. If multiple goods ordered in one order are delivered separately, the period runs from the day after receipt of the last good. If a single product is delivered in multiple lots or pieces, the period runs from the day after receipt of the last lot or piece.
8.3 To withdraw, you must send an unambiguous statement that you are withdrawing before the 14-day period expires. The preferred method is to submit a Return Request through www.malibel.com. You may also send a written withdrawal notice to Team Otto AS at the registered address stated at the beginning of these Terms. You may use the model withdrawal form in Appendix 1, but you are not required to use that form.
8.4 If you submit the withdrawal electronically through www.malibel.com, we will acknowledge receipt electronically without undue delay.
8.5 The statutory right of withdrawal does not apply where an exception under applicable consumer law applies. Where an exception depends on the nature of the product or on prior information or consent, the relevant information will be provided before you place the order.
9. Returns following withdrawal
9.1 After notifying withdrawal, do not send the goods to a Partner, Malibel, or any other address until Malibel has provided return instructions. Malibel determines the appropriate return destination on behalf of the returns process.
9.2 Unless we offer to collect the goods, you must send them back without undue delay and no later than 14 days after you communicate your withdrawal. The deadline is met if you send the goods before the 14-day period expires.
9.3 You bear the direct cost of return where this was properly disclosed before purchase and applicable law permits. If the return cost must instead be borne by the seller under mandatory law or because it was not properly disclosed, you will not be charged that cost.
9.4 You may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, but only to the extent permitted by applicable law.
9.5 Refunds following withdrawal will be made without undue delay and in accordance with mandatory consumer law. Reimbursement may be withheld until the goods have been received back or you provide evidence that they have been sent back, whichever occurs first, where the law permits this. Any refund will normally be made using the same payment method used for the original transaction unless another method is agreed without cost to you.
10. Complaints, defects and non-conforming goods
10.1 If goods are defective, damaged, unsafe, incorrectly described, incomplete or otherwise do not conform to the sales contract, you may have statutory remedies against the Partner as seller. These rights are separate from the right of withdrawal.
10.2 Submit complaints and warranty or conformity claims through www.malibel.com. Malibel manages the customer-facing process and communications on the Partner’s behalf for these matters.
10.3 Do not return goods before receiving return instructions. This routing requirement is intended to ensure that the correct return destination and handling method are used and does not remove a valid statutory claim or shorten a mandatory complaint period.
10.4 Available remedies, including repair, replacement, price reduction, cancellation or refund, depend on the applicable consumer law and the facts of the case. Nothing in these Terms limits those mandatory remedies.
11. Refund administration
11.1 Malibel administers refunds through the marketplace process. A Partner’s status as seller does not prevent Malibel from receiving notices, managing cases, communicating decisions or processing refunds on the Partner’s behalf.
11.2 Where physical return and assessment are reasonably required for a complaint or other non-withdrawal return, the case may be determined after the goods are received and assessed. This does not permit delay beyond any mandatory statutory deadline.
12. Platform availability and third-party services
12.1 We aim to keep www.malibel.com available and secure, but continuous or error-free availability cannot be guaranteed. We may carry out maintenance, updates and security work where reasonably necessary.
12.2 We are not responsible for an interruption caused solely by telecommunications networks, payment providers, carriers, public authorities or other independent third parties where the interruption is outside our reasonable control, except to the extent mandatory law makes us responsible.
13. Responsibility of Partners
13.1 The Partner is responsible for performing the sales contract, including the conformity, legality and safety of the products it supplies and its delivery obligations, subject to applicable law.
13.2 Malibel’s operation of checkout, communications, returns, complaints or refunds does not by itself transfer the Partner’s seller obligations to Team Otto AS.
13.3 This allocation does not exclude or limit any separate responsibility that Team Otto AS or Malibel has under mandatory law for its own marketplace services, representations, acts or omissions.
14. Limitation of liability
14.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or limits any mandatory consumer remedy.
14.2 Malibel is responsible for loss directly caused by its breach of obligations for which Team Otto AS is legally responsible, subject to applicable law.
14.3 To the extent permitted by law, Malibel is not responsible for losses arising solely from a Partner’s breach of the sales contract, product defect, delivery failure, unlawful product information or other act or omission for which the Partner is legally responsible, unless Malibel is independently liable for the same matter under applicable law.
14.4 To the extent permitted by law, Malibel is not liable for indirect or consequential losses that were not a reasonably foreseeable result of Malibel’s own breach. This limitation does not apply where mandatory consumer law provides otherwise.
14.5 No commission-based monetary cap applies to consumer claims under these Terms.
15. Governing law and disputes
15.1 These Terms are governed by Norwegian law. If you are a consumer habitually resident in another country, this choice of law does not deprive you of protections that cannot be excluded by agreement under the law that would otherwise apply to you.
15.2 Please submit any complaint through www.malibel.com first so that we can attempt to resolve it promptly. This does not prevent you from using any complaint body, alternative dispute-resolution procedure or court available to you under mandatory law.
15.3 Any court proceedings may be brought before a court having jurisdiction under applicable law. Nothing in these Terms requires a consumer to bring proceedings exclusively before the Norwegian courts where mandatory consumer venue rules provide otherwise.
16. Changes to these Terms
16.1 The version of the Terms made available at the time an order is concluded applies to that order unless a change is required by mandatory law or you expressly agree otherwise.
16.2 We may update these Terms for future use of the marketplace to reflect changes in law, the marketplace, security, functionality or business operations. A new version will state its publication or effective date.
16.3 A later version will not retroactively reduce rights under a sales contract already concluded unless the change is required by mandatory law or you expressly agree to the change.
16.4 Where applicable law requires notice or consent before a change can bind an existing user, the change will not bind that user until the applicable notice or consent requirement has been satisfied.
16.5 Previous versions and acceptance records may be retained for legal, evidentiary and compliance purposes.
17. General provisions
17.1 If any provision of these Terms is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
17.2 A failure or delay in enforcing a right does not waive that right.
17.3 Headings are for convenience only and do not change the meaning of these Terms.
17.4 The English version is the governing version unless mandatory law requires otherwise or a locally applicable version expressly states that it prevails.
Appendix 1 - Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. You may instead make any other unambiguous statement of withdrawal.
To Malibel / Team Otto AS, Lierbakkene 112, 3425 Reistad, Norway
Notice I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods
Ordered on / received on
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
Return instruction: Do not send goods to the address above unless Malibel specifically instructs you to do so. After withdrawal, Malibel will provide the correct return address and return instructions for the order.
