1. Your right to return
You can cancel your purchase and return products within 14 days after you (or someone you name) received them, without giving a reason. If you are in a country with a longer legal period, that period applies.
2. How to return
1. Go to malibel.com/returns and enter your order number and the email address you ordered with.
2. For each product, tell us its condition (packaging, opened, used, installed) and why you return it, and add at least one photograph — of the product, the packaging, the shipping label and any damage.
3. Confirm the details and send the request. Sending a request does not by itself approve a return, refund or replacement.
4. Do not send anything yet. We review the request within 2 working days and tell you how and where to send the products. Send them back within 14 days after we confirm.
3. Your refund
- We refund the price you paid for the returned products to your original payment method, in the currency you paid.
- If you return the whole order, we also refund the standard shipping you paid.
- We refund as soon as the products are back (or you have shown that you sent them), and at the latest within 14 days of your cancellation.
4. Who pays the return
- Wrong, damaged, defective, incomplete or not as described: Malibel pays the return postage and refunds everything (or sends a replacement).
- Damaged on the way (parcel crushed, wet, opened): Malibel pays. Please photograph the parcel, the label and the damage.
- Changed my mind / ordered the wrong product (14-day right): You pay the return postage. The product price and the original standard delivery are refunded.
- Used, installed or without original packaging: Return is still possible within 14 days; the refund may be reduced for wear or missing parts.
- Other reasons: We look at your request and tell you who pays before you send anything.
5. Condition of returned products
You may handle a product the way you would in a shop. If it has been used more than that, we may reduce the refund by the loss in value.
6. Exceptions
The right of withdrawal does not apply to products made to your specifications, sealed hygiene products that have been unsealed, or other exceptions in the consumer law of your country.
7. Faulty or wrong products
Faulty or wrong products are always covered by your legal rights (warranty / reklamasjon), also after 14 days. Contact support@malibel.com.
