PAR-001 · version 1 · effective 2026-11-10
Malibel Partner Agreement
Document Malibel Partner Agreement
Version malibel-20261018
Effective Date 22 Oct 2026
Status Published
Partner Agreement
Between: Team Otto AS (operator of Malibel) and the registered Partner | Version: malibel-20261018
1. Parties
This Agreement is between Team Otto AS (Organisation no. 983 086 098, Lierbakkene 112, 3425 Reistad, Norway), operator of Malibel.com (“Malibel”), and the registered Partner (“Partner”).
By registering and operating as a Partner on Malibel, the Partner agrees to the terms of this Agreement.
2. Partner’s Role
2.1 The Partner is an independent supplier participating on Malibel. The Partner may supply products directly or through wholesalers, manufacturers, distributors, fulfilment providers, or other commercial suppliers selected by the Partner.
2.2 Malibel operates Malibel.com as a marketplace connecting Partners and their products with customers. Malibel and the Partner remain independent parties with separate roles and responsibilities.
2.3 The Partner is responsible for the products supplied through its Partner account, including ensuring that applicable product safety, regulatory, labelling, documentation, and compliance requirements are satisfied.
2.4 Where the Partner uses a wholesaler, manufacturer, distributor, fulfilment provider, or other third party, that relationship remains the responsibility of the Partner. The use of such a third party does not transfer the Partner’s responsibilities under this Agreement to Malibel.
3. Products and Listings
3.1 The Partner is responsible for ensuring that product information supplied to Malibel is accurate and sufficiently complete, including descriptions, specifications, availability, delivery information, and information required for legal or regulatory compliance.
3.2 Where product information originates from a wholesaler or another third party, the Partner remains responsible for its relationship with that source and for informing Malibel of known errors or material changes.
3.3 Malibel may correct, suspend, or remove listings that are inaccurate, unavailable, misleading, incomplete, or inconsistent with platform requirements or applicable law.
3.4 Malibel may determine how products are presented, categorised, marketed, and displayed on the marketplace.
4. Pricing, Commission and Commercial Terms
4.1 Product pricing and commercial structures are managed according to the configuration applicable to the Partner and the products concerned.
4.2 Malibel may deduct applicable platform commissions, fees, adjustments, and other agreed amounts before calculating the settlement amount payable to the Partner.
4.3 Applicable commission rates, payment routes, and other commercial settings may be made available through the Partner portal or otherwise communicated to the Partner.
4.4 Commission rates, fees, and commercial structures may be changed prospectively with reasonable notice where appropriate. Changes do not retrospectively alter amounts already fixed for completed transactions unless an adjustment is required because of a return, refund, cancellation, dispute, error, fraud, or other applicable reversal.
5. Orders and Fulfilment
5.1 Products sold through Malibel must be fulfilled in accordance with the product information, delivery commitments, and applicable platform requirements.
5.2 Depending on the commercial arrangement, fulfilment may be performed by the Partner or by a wholesaler, manufacturer, distributor, fulfilment provider, or other third party used by the Partner.
5.3 The Partner remains responsible for its commercial relationship with any third party it introduces or uses in connection with products supplied through Malibel.
5.4 Specific operational or commercial terms applying to a particular wholesaler, supplier, product group, or arrangement may be documented separately. Such specific terms apply only to the arrangement they identify and do not automatically apply to other Partners, wholesalers, suppliers, or products.
6. Customer Service and Cooperation
6.1 Malibel manages the customer-facing service process for orders placed through Malibel, including customer communication concerning returns, complaints, refunds, and disputes.
6.2 The Partner must reasonably cooperate with Malibel in resolving customer matters and provide relevant product, supplier, order, fulfilment, or other information when required.
6.3 The Partner must not independently instruct a Malibel customer to return products to the Partner, a wholesaler, or another location unless that return route has been coordinated with Malibel.
6.4 Malibel may communicate with relevant suppliers, fulfilment providers, or other parties where necessary to administer an order or resolve a customer matter.
7. Returns, Refunds and Financial Adjustments
7.1 Customer returns and refunds are handled according to applicable law, Malibel’s customer terms, the circumstances of the case, and any specific commercial arrangement applicable to the relevant product.
7.2 Responsibility for return shipping, replacement, refund costs, or other expenses may depend on the reason for the return, including customer preference, damaged goods, defective goods, incorrect products, fulfilment errors, or other circumstances.
7.3 Return destinations are determined according to the circumstances and the applicable supply and fulfilment arrangement. Returned products do not automatically return to the Partner.
7.4 Where a customer return, cancellation, refund, dispute, or other adjustment affects a Partner settlement, the corresponding Partner amount may be reversed or adjusted.
7.5 Financial adjustments should, where technically and commercially applicable, be limited to the affected product, item, amount, or transaction rather than unrelated items in the same order.
7.6 If an affected settlement has already been paid, the amount may be recovered, offset against future settlements, or otherwise handled through Malibel’s settlement procedures.
7.7 Different wholesalers, suppliers, products, or fulfilment arrangements may have different return and financial conditions. Where specific terms have been agreed for such an arrangement, those specific terms apply to that arrangement.
8. Settlement and Payment
8.1 Settlement payments are made according to the payment route, settlement configuration, and due dates applicable to the Partner.
8.2 Malibel may operate different settlement arrangements for different Partners or commercial relationships. There is therefore no requirement for one universal settlement period.
8.3 Available settlement records, transaction information, payment status, and payment history may be provided through the Partner portal.
8.4 The Partner is responsible for maintaining accurate payment and banking information required for settlement.
8.5 Malibel may withhold or adjust settlement where reasonably necessary to investigate returns, refunds, disputes, suspected fraud, calculation errors, regulatory matters, or other unresolved financial obligations.
9. Partner Responsibility
9.1 The Partner is responsible for the products and commercial suppliers introduced through its Partner relationship with Malibel.
9.2 Where the Partner introduces or uses a wholesaler, manufacturer, distributor, fulfilment provider, or other third party, the Partner is responsible for maintaining the necessary commercial relationship with that party.
9.3 Malibel does not become an owner, shareholder, representative, agent, or party to the Partner’s independent agreement with such third party merely because products from that relationship are sold through Malibel.
9.4 Nothing in this Agreement creates a partnership, joint venture, employment relationship, franchise, or ownership relationship between Malibel and the Partner.
10. Confidentiality
10.1 Both parties must protect confidential, commercially sensitive, proprietary, and non-public information received through their relationship.
10.2 Such information may only be used where reasonably necessary for the operation of the Malibel relationship or as required by law.
10.3 Commercial information relating to wholesalers, pricing arrangements, commissions, margins, settlements, customers, systems, or business processes must not be disclosed to unauthorised third parties.
11. Platform Access and Information
11.1 The Partner is responsible for maintaining the security of its Malibel account and login credentials.
11.2 Information made available through the Partner portal is intended to provide the Partner with operational and commercial visibility into its Malibel activities.
11.3 The Partner must notify Malibel without unreasonable delay if it identifies materially incorrect account, product, transaction, settlement, or supplier information.
12. Term and Termination
12.1 This Agreement remains in effect while the Partner participates on Malibel unless terminated by either party.
12.2 Either party may terminate the relationship with reasonable written notice.
12.3 Malibel may suspend or terminate access immediately where reasonably necessary because of material breach, fraud, unlawful activity, serious product or customer risk, misuse of the platform, or another material threat to Malibel, its customers, or other Partners.
12.4 Termination does not remove obligations relating to orders, returns, refunds, settlements, confidentiality, disputes, or other matters arising before termination.
12.5 Outstanding settlement amounts remain subject to applicable adjustments and the normal settlement process.
13. Changes to this Agreement
13.1 Malibel may update this Agreement where reasonably necessary because of changes to the platform, commercial operations, legislation, regulatory requirements, or business processes.
13.2 Material changes affecting Partners will be communicated through reasonable means, including the Partner portal where appropriate.
13.3 Wholesaler-specific, supplier-specific, product-specific, or other special commercial arrangements may be documented separately without requiring those terms to become part of this general Partner Agreement.
14. Governing Law
14.1 This Agreement is governed by the laws of Norway.
14.2 The parties will first attempt in good faith to resolve disagreements directly.
14.3 Where a dispute cannot be resolved, it will be subject to the jurisdiction of the Norwegian courts.
